Shipping + Returns


How can I pay for my OLIO order?

In hugs and sushi.
Jk. You can use plastic – Credit or Debit – and pay through PayU Money. Or you can opt for the COD (Cash on Delivery) option at an additional Rs. 100.
Delivery address outside of India? No problem, we ship worldwide! However, currently our payment gateway PayU Money only accepts Indian cards. If you'd like to pay with a non-Indian card, please email us at hi@theoliostories.com and we'll send you a PayPal link.

How soon can I get my OLIO order?
We wish you could just download your favourite pieces from our website, but alas! That day is a little far away. For now, it takes us 5-7 (business) days to process the order and ship it out. Thereafter, delivery time varies between 4-7 days depending on your location. Once we ship it it out, you will receive an email with tracking details. 
If you'd like your order delivery expedited please email us at hi@theoliostories.com and we'll try to accommodate your request.
Can I exchange or return my OLIO order?
All OLIO products are handcrafted with love. Each piece is one of a kind, no two pieces are the same. Which also means your purchase may differ slightly from the image you see on the website. But that’s what makes it a unique snowflake, just like yourself. 
However, if the size doesn't fit or if you'd prefer a different style, you have 14 days to request for a return. You can do so through our Return Portal. 
Sounds good! What's the process?
Once you've requested return through our  Return Portal, you will receive an email with return shipping details. Cost of the courier sent to us will be borne by you. Cost of shipping the corrected garment to you will be borne by us.
Any exceptions?
Final sale items are strictly non returnable/exchangeable. Please check individual product pages for their corresponding exchange and return policy details.
Can I get a refund on my OLIO purchase?
As company policy, we do not offer refunds on products sold.
What about cancellations?
Orders can be cancelled any time before shipping. In such cases refund will be processed through same mode within 10 working days.

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